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Over the years Cheap K. J. Wright Jersey , I have been amazed at the "blinding" greed and reckless approach to commerce that some business owners have employed. Lying to customers, selling inferior merchandise, and not offering refunds, left a firestorm of irate customers in their wake. Without fail, all of this "ill will" led most businesses to bankruptcy Cheap Justin Britt Jersey , and in some cases, Federal Prison.
I realize that not everyone engages in "business criminality" that rises to the level of fraud and incarceration. Most people try to be good stewards, and approach their enterprise in an honest and forthright manner. For those of you who own thriving business concerns you already know that in most cases the customer is always right. You make sure that you communicate effectively, refund monies if the buyer is truly unhappy, and try to meet the needs of the people who buy your goods or services.
However Cheap Bobby Wagner Jersey , there are more than a handful of Ebay sellers that are of the mind that customer service and effective communication is not something that they need not participate in. Take the case of a woman named Barbara, (Nickname: BobAnn) who recently posted her disappointment on the Ryze Business Network:
Barbara Cerda wrote:
Greetings Everyone,

"When will sellers on Ebay understand that customer service is key? And when will Ebay sellers learn using customer friendly approaches can only make their business grow?" Again today I've bought from a less than friendly seller.
Thought I was placing a bid and instead bought the item at the buy now price. Of course the seller refused to allow the retraction, nor was I allowed to place a bid. I always pay for my winning bids immediately upon email confirmation.
And did so in this case. But it would have been customer friendlier for this seller to accept my retraction to be replaced with a bid. He would have gotten repeat business from me and my friends. His "Buy Now" price is 30% over the retail price for this item. Lesson learned by me again - that there are way too many sellers on Ebay out to grab a buck and the hell with fair practice.

Lesson learned yet again."


BobAnn
End quote?

The operative phrase here is "repeat business from me and my friends". There is no better endorsement of your product or service than word of mouth advertising. Lack of flexibility on the part of the seller, not only cost them one customer Cheap Chris Carson Jersey , but also destroyed the possibility for future business. Good news travels fast, but bad news travels faster!
As an auction seller, (Ebay auction ID: LevelBest77) I would have accommodated her request right away. And while I have never had anyone use "Buy It Now" by accident, I have had several people over the years ask me to retract bids. The number of people who have made that request can be counted on one hand! Some, did not even understand the process Cheap Bradley McDougald Jersey , (bid retracting) and I was more than willing to guide them through it.
People make honest mistakes, and you should never "abuse" a buyer for doing so. If you plan to get into Ebay auction selling for the long haul, always practice good will toward your customers. Unless someone is totally unreasonable, and you have done everything in your power to accommodate their request, never deny people the ability to change their mind Cheap Duane Brown Jersey , return an item, or retract a bid! Developing good will also requires that you anticipate customer needs?..


For instance, I had a few overseas customers bid on a wireless router. This particular item needed to be powered with a Universal Adapter, since voltage requirements in France and Australia are obviously different from those here in the United States.
I made this abundantly clear to both bidders before they sent me any payment. The purchase of such an adapter, not to mention the shipping price Cheap J.R. Sweezy Jersey , would have doubled the US retail cost. I told them that they could probably get the product cheaper at their local electronics stores. Without hesitation, I let them out of their obligation to pay for the item. I then contacted the next highest bidder and offered that person the chance to make the purchase.


Both bidders thanked me for my honesty. They had forgotten about the electrical differences. I could have ignored that little detail, and sold them the item anyway. I just had to put myself in their situation. Think of how frustrated they would have been if I did not reveal that information. Buyer's remorse would have set in quickly, once they realized that they could have purchased the same item for a lot less in their native countries.


While the benefits of these actions may not have an immediate effect, you can be sure that should I ever have another "item of interest!" these two gentlemen would not hesitate to purchase from me. They can count on me to accommodate their needs Cheap Sebastian Janikowski Jersey , instead of catering to my wants. Creating this type of good will instills trust, and the knowledge that you have the customers best interest in mind.
"Me thinketh thou doth protest too much!


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